Thank you for shopping at Zenoapex! If you need to make a return or exchange, we are here to help.
Cancellation Rule
Your order can be cancelled before order dispatched.
once order dispatched, you order can not be cancelled any more.
Return Note
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return:
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Condition: Items must be returned in as-new condition, with no signs of extended wear, and with all original tags, packaging, and included accessories.
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Non-refundable items: Human-made damaged item , items with scratches impact re-selling，items spare parts are missing or original packaging is damaged, cannot be returned.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong item:
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Email us right away at support@zenoapex.com with your order number and clear photos or videos showing the issue.
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We will fix it: We will send a replacement or issue a full refund at no extra cost to you.
1-Year Warranty
Every Smartwatch at Zenoapex is covered by a 1-year warranty against manufacturing defects.
In the daily use as instruction, If the smartwatch functional components fail under normal use, we’ll make it right. Please contact us at support@zenoapex.com with your order number and clear photos or videos showing the issue.
Cosmetic wear from everyday use, such as scratches, finish wear, or other appearance changes that do not affect normal function, is not considered a functional defect.
Return Shipping Costs & Locations
For standard returns (such as "changed my mind" or standard product exchanges):
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United States Customers: Eligible items can be returned to our U.S. return facility. A flat $8 processing and handling fee will be deducted from your total refund amount. Original shipping fees are non-refundable.
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International Customers (Canada, Europe including UK & EU, & Rest of World): International returns can be shipped back to our designated return facility. Customers are responsible for all return shipping costs, and any applicable customs duties or fees. Original shipping fees are non-refundable. We strongly recommend using a tracked shipping service. Please email us first so we can provide the best return instructions and address for your location.
One thing to know before you ship: don't send items back without contacting us first at support@zenoapex.com. Packages sent without prior email approval can't be accepted or refunded.
Step-by-Step Return Process
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Email Support: Send an email to support@zenoapex.com with your Order Number, the reason for your return or exchange, and clear photos or videos of the product and its packaging.
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Get Return Instructions: Our team will review your details and reply with the correct return address and instructions.
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Pack and Ship: Securely pack the item in its original box and ship it back using a tracked shipping service.
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Inspection & Refund: Once your return is delivered and checked at our warehouse, we will notify you of the approval status. Approved refunds will be automatically issued back to your original payment method within 5 to 7 business days.