Shipping policy

Every Zenoapex order ships free and tracked. Here is how and when it reaches you.

Shipping Rates & Delivery Time

Standard shipping is free on every order to North America, Europe (including the UK), Asia and Oceania. If your country isn't listed at checkout, write to support@zenoapex.com and we'll see what we can arrange.

  • Dispatch Location: We dispatch from the nearest available warehouse in the US, EU, or Asian warehouse for faster delivery.

  • Shipping Rate: Shipping rate: free on every order, with no minimum.

  • Estimated Delivery Time: 7–12 business days after dispatch.

Order Processing & Tracking

  • Processing Time: All orders are processed and dispatched within 1–2 business days.

  • Order Tracking: Your tracking number will land in your inbox as soon as your package is dispatched.

Important Notes

  • Address Accuracy: Check your address at checkout. If it needs changing, write to us before your order ships. Once a parcel is in transit it can't be redirected, so an address error usually means the package travels all the way back to us before we can send it out again.

  • Taxes & Duties: For our European customers, VAT is included in your order total. For other regions, customers are responsible for any applicable customs duties or import taxes.

  • Non-Delivery: If a package is returned due to an incorrect address provided by you or failure to collect from a local post office, a reshipping fee may apply from you.

Need Help?

If your package has not arrived within the expected time frame or if you have any questions about your shipment, please contact our support team:

  • Email:support@zenoapex.com

  • Response Time: Response time: within 1 business day, Monday to Friday.